Contact us at mitchellquins@gmail.com, we'll ensure everything is correct and provide you with your order confirmation.

If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.

If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.

You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.

Our size guide is on every product page, located just above the size selection.

We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.

Please refer to the size guide on the product page. If you still need assistance, contact us so we can help you save time on returns and lower our environmental impact.

You will receive an email with tracking information once your order is shipped.

All gift cards and vouchers can be applied at checkout. If you experience issues, please confirm the spelling or expiration date. For further assistance, contact us at mitchellquins@gmail.com.

Please note, all taxes and import duties are calculated by your local customs authorities and we advise you to contact them for further information.

If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at mitchellquins@gmail.com and we will do our best to assist you.

If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.

You will be charged as soon as your order is complete. 

We charge in the currency you have selected while shopping. Please note, all subscription orders (including add-on purchases) are charged in GBP or USD.

Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.

We accept most credit cards, PayPal, Apple Pay, Google Pay and Klarna in select countries. At checkout you will see the options available in your country.

All countries within the EU. For countries outside the EU we ship with DDU, which means it is up to your local customs to decide the amount of duty and you need to pay for your order.

Yes, simply choose the shipping address you wish to ship to.

Unfortunately we are unable to offer in-store pickup at this time, but hopefully we can soon.

We offer worldwide shipping. However, due to international trading agreements and restrictions, we must adhere to some specific shipping restrictions and parcels cannot be dispatched to the following countries: Belarus,Kazakhstan,Côte d'Ivoire, Russia, Liberia, Myanmar, Democratic Republic of the Congo, Zimbabwe, Iraq. Customers in these countries wishing to purchase must arrange for their shipment to be delivered outside of these countries.

All items are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance.

If your unavailable, you can choose to waive the signature via the delivery partner platform. Please note, if a signature is not collected you agree to our terms and conditions and assume full responsibility for any loss or damages that occur.

Depending on your shipping method, it will either be delivered to your door or at your nearest collection point.

All of Europe, 2-3 business days
US & Canada, 2-4 business days
Rest of the World, 2-5 business days

We aim to ship all orders as soon as possible. The regular processing time is 1-3 business days, and the estimated delivery depends on your country and selected courier.
DHL Express Go Green Climate Compensated Home Delivery is our standard service worldwide.

DHL Express estimated shipping times
All of Europe, 2-3 business days
US & Canada, 2-4 business days
Rest of the World, 2-5 business days

Shipping within Sweden
Budbee Home Delivery Evening, 2-3 business days
PostNord MyPack Collect Service Point, 2-3 business days
PostNord MyPack Home Delivery, 2-3 business days
DHL Service Point, 2-4 business days

We offer free worldwide shipping when your order is over £90.

United States
Any orders up to $800 are free of any import VAT or duties and will incur no extra charges. On orders more than $800  you may be liable to pay tax upon receiving your package.

EU
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

United Kingdom
For UK customers, sales VAT is included in the prices stated on the site. Any import VAT or duties (normally applicable on orders exceeding £135) will be covered by mitchellquins.com, and you will incur no extra charges. 

Worldwide
For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.

Please email us at mitchellquins@gmail.com and we are happy to assist you, if you have any questions.

We offer free worldwide shipping on all orders above:
100 USD - United States Dollar
95 EUR - Euro
90 GBP - British Pound
900 SEK - Swedish Krona
1,000 NOK - Norwegian Krone
750 DKK - Danish Krone
150 AUD - Australian Dollar
140 CAD - Canadian Dollar
800 HKD - Hong Kong Dollar
700 CNY - Chinese Renminbi Yuan
11,000 JPY - Japanese Yen

For orders below these amounts, the cost depends on your shipping destination and is displayed at checkout.

DHL express does not deliver to PO boxes. If this is your only option, please contact mitchellquins@gmail.com and we will assist you.

Unfortunately, we cannot estimate how much duties you will pay, this is calculated byt your local customs. If your order is shipped Delivery Duty Paid (DDP) duties and taxes are included in the price.

Our Return Policy
We offer free returns on all purchases within 7 days of delivery.

In order to receive a full refund, items must be returned in their original condition

Please visit mitchellquins.com and log-in using your order number and email address, then follow the instructions.

In the unlikely event that a product is faulty, please contact us directly at mitchellquins@gmail.com with a picture of the faulty garment and we will replace the product immediately.

Please visit mitchellquins.com and log in using your order number and your email address then follow the instructions

Please visit mitchellquins.com and log-in using your order number and email address, then follow the instructions.

When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.

We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.

Please return the items in store.

Please visit mitchellquins.com and log-in using your order number and your email address then follow the instructions.

For further assistance, email at mitchellquins@gmail.com.

As long as you have the order number and email address used to place the order you can return your order. Please visit mitchellquins.com and log-in using that information and follow the instructions.

In the unlikely event that you receive the wrong order please email us at mitchellquins@gmail.com and we will assist you.

When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded.

We suggest contacting your local customs authorities for more information.